Contact & enquiry details
Submitted via forms, emails, or telephone calls. Includes your name, company, contact details, site information, and project notes.
Privacy Policy
How we handle your information
Mathambo Fire (PTY) LTD respects your privacy and complies with POPIA and GDPR principles. This notice explains what information we collect, why we collect it, and how you can exercise your rights.
Information we collect
We only collect the data required to deliver our services or respond to enquiries.
Technical information
Our web server records anonymised logs (IP address, browser, timestamp) for security and troubleshooting. We do not run behavioural analytics or advertising trackers.
How we use and share data
- Respond to sales enquiries, quotes, and support requests.
- Prepare proposals, compliance documentation, and service agreements.
- Improve the security of our systems and detect abusive traffic.
- Fulfil legal or regulatory obligations when required.
We will never sell your information. Access is limited to authorised Mathambo Fire personnel and trusted service providers (e.g., hosting, email delivery) bound by confidentiality agreements.
Retention and your rights
- Enquiry data is retained for up to 12 months unless a project is initiated.
- Project records follow regulatory retention schedules (typically 5 years).
- You may request access, correction, deletion, or withdrawal of consent at any time.
Email info@mathambofire.co.za to exercise your rights or ask privacy-related questions.